Out of Hours Care

If you or your family need urgent medical care when the surgery is closed, please phone the usual daytime surgery number and you will be given a further number to phone. This number will usually be 111 which is a free call.

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

During out of hours you should contact the NHS 111 service if you urgently need medical help or advice, but it is not a life threatening situation.

Out of hours cover is commissioned by NHS Nottingham City and provided by Nottingham Emergency Medical services.

NHS 111 is a new telephone service being introduced to help make it easier for you to access local health services. If you live in Nottingham City, you can now call 111 when you need help fast, but it isn’t a 999 emergency.

Your needs will be assessed and you will either be given advice or arrangements will be made for you to be seen by a healthcare professional.

The NHS Urgent Care Centre at Seaton House on London Road (next to the BBC) offer assessment and treatment for health conditions that are urgent, but non-life threatening such as:

  • Minor burns and scalds
  • Minor head injury with no loss of consciousness
  • Skin infections and rashes
  • Suspected broken bones, sprains and strains (X-ray will be available on-site)
  • Eye infections and minor eye injuries

No appointment is needed: just drop in between 7am-9pm 365 days a year. (They are unable to treat pregnant women and children under the age of 2 years).

Your local pharmacy can also offer you advice and treatment if required for a range of minor ailments. Under the Pharmacy First scheme if you are exempt from prescription charges you will be able to get the same medicines the GP would have prescribed free of charge for headlice, threadworms, thrush, temperature/fever, sore throat, earache, teething pain and pain relief for toothache,. To access the service go to your local Pharmacy First pharmacist (look out for posters, leaflets and window stickers for your nearest one).

999For life-threatening emergencies
111Call 111 if you need medical help fast but it’s not a 999 emergency. They will advise you of the best place for you to attend and can also provide health information.
NHS ChoicesFor health advice go to: http://www.nhs.uk