Have Your Say - Melbourne Park Medical Centre

Helping us to provide you with improved services

Compliments

Compliments are always welcome and are used to evaluate the services we offer.

Complaints

Complaints are always welcome and are used to improve the services we offer.

Practice Complaints Procedure

Patient feedback is important to us as it helps us to improve the service we provide to patients. We take patient complaints seriously and will attempt to address your concerns to your satisfaction.

How do I make a complaint?

If you wish to complain please contact the Practice Manager Mr R Barrass either in person, by phone or in writing:

Tel: 0115 9786 6114

Address:

Melbourne Park Medical Centre,

Melbourne Road,

Aspley,

Nottingham,

NG8 5HL

Online: Please use the Form below.

If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so.

Patient Complaint

Patient Complaint form

About You

Your Name

First Last

Your Address

Street Address Optional Address Line 2 Optional City Optional ZIP Code Optional

How Can We Reach You

If we need any additional information.

Preferred Method of Contact Optional

Your Email Address

Email Address Confirm Email Address

Your Phone

Best Time to Call You

What is your complaint?

Please give us a brief description of the concern you would like to raise.

Further information

What Happens Next?

The complaint will be acknowledged within 3 working days. The practice will respond, after investigation, within the timeframe specified to you at the acknowledgement stage of the process. Some complaints may take longer to address but you will be informed of a response time. If this cannot be met, the practice will keep you informed.

Please be assured making a complaint will not adversely affect your ongoing healthcare at the practice. We will deal with you fairly, compassionately and will endeavour to resolve the situation to a satisfactory conclusion.

Wherever possible, we aim to learn from complaints and take action to avoid similar occurrences.

How do I complain to someone Independent?

GP Practices would prefer to have the opportunity to answer complaints ourselves in the first instance. However, you may pass your complaint directly to:

Patient Experience Team

Nottingham and Nottinghamshire Integrated Care Board

Sir John Robinson House

Sir John Robinson Way

Arnold

Nottingham

NG5 6DA

Tel: 0115 8839570

Email: nnicb-nn.patientexperience@nhs.net

If you would like further information please follow the link to the ICB website: Patient Experience and Complaints – NHS Nottingham and Nottinghamshire ICB

Comments can also be left on the NHS website at www.nhs.uk under our surgery.